TERMS OF SALE & RETURNS

I wish for a pleasant and hassle free transaction, for both of us! This usually means receiving payment promptly (for me) and dispatching orders quickly (for you)

I buy online regularly and know how frustrating it can be, when you have to make a decision based on a photograph. That is why I pride myself on good clear images of each item, with an honest description (mentioning any known faults), enabling you to make an informed choice.

All items can be issued with a free certificate of authenticity to be dispatched with the original purchased item (this certificate is valid by me for a lifetime, fully signed and with decades of backing). To be eligible, this will have to asked for in advance of the initial order. Any further certificates asked for will be charged and postage added. 

I also provide all my customers with a 14 day grace period, in which items may be returned for any reason. If you wish to return an item, please email me as soon as possible. You can then return the item within 14 days, via a secure and insured service providing us with the tracking numbers and estimated date of delivery. All returned items must be in the same condition as they were received - damaged, broken or altered items will not be accepted for a refund.

If you wish to return an item after 14 days, I will either issue you with a store credit or offer the item again for sale on your behalf and issue you with a refund when I sell the item, less costs incurred, our PayPal fees and our shipping fees.

If you have paid for a piece with my lay-away scheme, your refund will be sent back to you in the same manner. There are no immediate full refunds for lay-away payments, e.g. if you have made three equal monthly payments, your refund will be in three equal monthly payments.

Over the years I have had very few items returned, I am proud of the quality of service and antique pieces I offer.

I hope you will love your experience with me, that the jewels I sell provide you and your family with many years of enjoyment and inheritance to come.

Best wishes

Adam

EMAIL:SALES@ANCIENT-JEWELLERY.COM